Vulnerable customers, typically elderly or disabled individuals who rely on telecare alarms for emergency calls, were left without proper support during the transition from analogue to digital services. Ofcom’s investigation found that Virgin Media failed to identify these users correctly, leaving their devices disconnected from alarm monitoring centers.

The watchdog also criticized the company’s approach of disconnecting customers who did not engage in the migration process, placing them at a direct risk of harm. Although exact figures on how many customers were affected and for how long are not available, Virgin Media reported itself to Ofcom over serious incidents during November and December 2023.

Virgin Media acknowledged that it had not handled every aspect of the transition correctly but stated that it has since launched a comprehensive package of improvements aimed at supporting its customers better. The company’s response indicates an effort to address the issues highlighted by Ofcom, including enhancing customer support and identification processes for vulnerable users.

This case highlights the importance of ensuring that technological changes do not compromise the safety and security of vulnerable populations. Ofcom’s action serves as a reminder to all service providers about their duty of care towards customers who rely on essential services for their well-being.

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The latest update states that the Dutch Road and Vehicle Authority (RDW) has given assurances to issue a license for FSD functions in February 2026, but other European nations might not be far behind. However, this is not the unmitigated victory Tesla’s enthusiasts hoped for. The regulatory process remains contentious.

For years, Tesla customers in Europe have had the option to purchase full autonomous driving potential through their FSD package. Yet, unlike in the United States, these advanced systems require specific licensing from local authorities, a hurdle that has frustrated many owners. Now, with this new timeline, there’s hope but also skepticism.

Tesla’s European operations have been working tirelessly behind the scenes to make FSD available in Europe for over 12 months now. The company has presented numerous demonstrations of its technology to regulatory bodies across the EU and requested early access or pilot programs whenever possible.

While Tesla’s progress is commendable, it’s disheartening that European drivers have yet to see tangible results compared to their American counterparts who have been testing FSD features since 2015. The company has already reached version 14.2 of its software. With such a significant gap in functionality, the question remains: will Europe ever catch up?

As we inch closer to that February date, Tesla fans and critics alike are watching closely to see if these plans materialize or crumble under regulatory pressure. The success of FSD in Europe could set a precedent for global deployment.

The post Tesla’s FSD License Hopes Face EU Obstacles appeared first on Auto Global News – Global Car News & Reviews.

The RDW, a Dutch safety authority tasked with vehicle certification, has had enough of emails and calls from excited Model Y owners eager to see their cars’ semi-autonomous systems get the green light. They’re politely but firmly asking everyone to stop contacting them about it. The agency’s message? Such efforts won’t change its mind.

“We thank everyone who has already done so and would like to ask everyone not to contact us about this,” the RDW said in a statement, adding that these communications take up unnecessary time for customer service and have no impact on decision-making. The regulator is clear: road safety trumps all else.

The RDW’s stance isn’t surprising given Tesla’s ongoing struggles with regulatory bodies globally. Last year, the National Highway Traffic Safety Administration in the U.S. launched an investigation into FSD-equipped Teslas following reports of widespread traffic violations tied to their use.

Tesla initially encouraged its followers to reach out to RDW to voice support for FSD approval. In a recent post on X (formerly Twitter), Tesla claimed that ‘RDW has committed to granting Netherlands National approval in February 2026,’ but the agency quickly corrected this misinformation, stating such approval is not guaranteed.

“Tesla’s attempts at self-promotion and public pressure are starting to wear thin with regulators. The Dutch RDW’s response is a reminder that no amount of fan support can bypass stringent safety standards,” said an industry insider familiar with European regulations.

The company must now prove its technology meets the Netherlands’ strict criteria for autonomous systems, which could mean further delays for FSD in Europe. Tesla has scheduled demonstrations to showcase the system’s capabilities, and RDW will make a decision based on those results. Approval is possible as early as February, but it hinges entirely on safety validation.

While enthusiasts eagerly await FSD in the Netherlands, regulators remain cautious. The stakes are high for both parties: Tesla wants its cutting-edge tech to shine; RDW aims to protect road users. It’s a delicate dance that could set a precedent for how other European countries handle FSD approval.

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